Help | FAQ
HOW CAN WE HELP ?
FAQ
DO I NEED AN ACCOUNT TO ORDER?
You can order as a Guest but we will redirect you to register an account for faster checkout and payment. You can check your order status and you don’t have to re-inputting the customer details every time you want to make a purchase.
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Click Forgot Password at the LOGIN Page and follow the instructions.
I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?
No, but we will let you know when it’s restocked. Make sure you have registered as a member to keep updated.
CAN I INPUT DIFFERENT ADDRESSES ON MY PROFILE?
Yes. Please add your new address under : profile -> address -> add new address.
DOES HIKMAT SHIP TO MULTIPLE ADDRESSES?
Unfortunately We don’t. You have to create a different order to ship to different addresses.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED/ SENT?
Unfortunately, you can’t. We only ship the order to the address written.
CAN I ADD ITEMS AFTER I CHECK OUT?
Unfortunately, you can’t, because after checking out your order is recorded. If you want to add items, kindly make a new order without logging out.
CAN I PAY BY CREDIT CARD?
Yes, you can. You are able to pay in our website in IDR. Both are processed after clicking Confirm Order button.
